Privacy Policy

Last updated: May 2026

Arrivau Pty Ltd (this site, arrivau.com) respects the privacy of every visitor. This page describes — in plain language — the information we collect, how we use it, where we store it, and what rights you have.

In one line

We respect your privacy. This is a static information website with minimal data collection. We do not run advertising trackers, sell visitor data, or require account registration. The limited information we collect comes from voluntary form submissions and standard Cloudflare infrastructure logging.

Information we may collect

Server logs

The site is hosted on Cloudflare Pages / Cloudflare CDN. For security and performance monitoring, Cloudflare automatically records the following anonymous technical information:

• Access time
• Your IP address (used only for DDoS defence and country-level traffic statistics)
• Browser type and version
• URL of the page requested

These logs are retained by Cloudflare under its own privacy policy. Arrivau does not keep a separate copy.

Voluntary contact information

When you reach out via [email protected], our enquiry forms, or our official social media channels, we may collect:

• Your name or preferred name
• Contact details (email, phone, WeChat)
• Your enquiry context (e.g. loan amount, property type, visa status)

This information is used only to:

• Respond to your enquiry
• Provide a free home-loan assessment or migration eligibility overview
• With your written consent, prepare loan applications or migration documents on your behalf

We will not:

• Sell your information to third parties
• Use it for unrelated commercial advertising
• Share it with any lender, institution, or government body without your explicit consent

Cookies

The site uses a minimal set of cookies:

• Theme preference cookie — remembers whether you selected light or dark mode
• Cloudflare security cookies — bot and DDoS mitigation

No advertising or third-party analytics cookies are used. We do not run Google Ads, Facebook Pixel, or any other advertising tracker.

Where your data is stored

Your rights

Under the Australian Privacy Act 1988 (Cth) and, where applicable, the GDPR, you have the right to:

• Access the information we hold about you (email request to [email protected])
• Correct inaccurate personal details
• Delete your enquiry records and submitted documents — on written request we will remove them within 30 days (records already lodged with a lender or government body cannot be recalled once submitted)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have breached your privacy

Minors

This site is written for readers aged 16 and older. We do not knowingly collect personal information from anyone under 18 without the involvement of a parent or legal guardian. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Cross-border data transfer

Our content services are designed for an Australian and international audience. When you submit an enquiry:

• Your data is stored on Cloudflare infrastructure with primary nodes in Sydney, Australia (ap-southeast)
• If you are accessing the site from outside Australia, your data will be transferred to and processed in Australia
• Cloudflare’s global CDN may cache public page content in edge nodes worldwide for performance; this cached content does not include personal data

By using this site, you acknowledge and consent to these transfers.

Updates to this policy

We may update this policy from time to time. Material changes will be announced on this page. The “Last updated” date at the top reflects the most recent revision.

Contact

• Email: [email protected]
• Company: Arrivau Pty Ltd (ABN 81 643 901 599)
• Address: 16/650 George St, Sydney NSW 2000, Australia

Arrivau Pty Ltd · ABN 81 643 901 599 · ASIC Credit Representative CRN 530978 · NSW Real Estate Licence 20253209 · MARN 1687552